Privacy Policy
This Privacy Policy explains how SaleHy, a product of Zenerotech Private Limited, Mohali, Punjab, India ("SaleHy", "we", "us"), collects, uses, shares, and protects information when you interact with our website at salehy.in or message one of our AI-assisted WhatsApp business numbers. SaleHy provides an AI sales assistant that answers enquiries, qualifies leads, and helps book appointments for real-estate businesses over WhatsApp.
By messaging our WhatsApp number or using our website, you agree to the practices described here.
1. Information we collect
Depending on how you interact with us, we may collect:
- Information you share in a conversation — your name and WhatsApp phone number, and the content of the messages you send us, including details you volunteer such as your property preferences, budget range, preferred location, timeline, and any questions you ask.
- Appointment details — the date and time you agree to for a call, meeting, or site visit.
- Business enquiry details — if you contact us about using SaleHy for your own business, the information you provide by email or web form.
- Website usage data — standard analytics such as pages visited and general device/browser information, collected through cookies and analytics tools to help us improve the site.
We do not ask for, and you should not send us, sensitive personal information, payment card numbers, or government identification through WhatsApp.
2. How we use information
- To respond to your enquiry, answer questions, and hold a helpful conversation.
- To understand what you are looking for and share relevant options.
- To arrange and remind you about calls, meetings, or property site visits.
- To pass genuine enquiries to the relevant real-estate business so a person can follow up with you.
- To operate, maintain, and improve our service and website.
- To meet legal and regulatory obligations.
3. WhatsApp and Meta
Our messaging runs on the official WhatsApp Business Platform provided by Meta. When you message us, your messages are delivered and processed through WhatsApp's own systems, which are governed by WhatsApp's Privacy Policy. We only receive and act on messages within a conversation you have started or consented to.
4. How we store and protect information
Conversation and lead information is stored in secure, access-controlled business tools that we use to run the service (such as our customer database and workflow automation systems). Access is limited to people who need it to operate the service. We take reasonable technical and organisational measures to protect information, though no method of transmission or storage is completely secure.
5. How we share information
We do not sell your personal information. We share it only in these situations:
- With the real-estate business you are enquiring with, so they can follow up on your enquiry.
- With service providers who help us operate — for example messaging (WhatsApp/Meta), secure data hosting, and AI processing used to generate replies. These providers process information on our behalf.
- Where required by law, or to protect our rights, safety, or property.
6. How long we keep information
We keep conversation and lead information for as long as needed to provide the service and follow up on your enquiry, and to meet legal or business record-keeping needs. You may ask us to delete your information at any time (see below).
7. Your choices and rights
- Stop messages — you can reply STOP at any time to opt out of further messages from our WhatsApp number.
- Access or delete — you can ask us what information we hold about you, or ask us to correct or delete it, by emailing us.
To make any of these requests, contact hello@salehy.in.
8. Children
SaleHy is a business service and is not directed to children. We do not knowingly collect information from anyone under 18.
9. Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Significant changes will be reflected here.
10. Contact us
If you have any questions about this Privacy Policy or how your information is handled, contact us at hello@salehy.in.